Current Student FAQs
How is Deakin College responding to the Covid-19 Pandemic?
The coronavirus outbreak is an emerging, rapidly evolving situation, and Deakin College is responding daily to the guidance of health experts and advice from Deakin University. The health and well-being of students and staff is Deakin College’s highest priority. We acknowledge the anxiety and stress the COVID-19 situation is causing everyone in the community. We will continue to work hard to support all of the Deakin College community and communicate with them regularly as the COVID-19 outbreak unfolds.
Where can I find information about my health and wellbeing?
What kind of support services are provided to students who are self-isolating in Jakarta?
Deakin College staff are available online to help if you need assistance while self-isolating. Please visit our contact us page to see who to contact.
Online Learning FAQs
How are the classes taught?
I cannot access my Moodle from home, who should I contact?
Please contact our IT staff: email@example.com with your full name, student ID, and the issue you are facing.
Will final exams go ahead and will I have to take my exams online?
Exams are still scheduled to take place at the end of Trimester 3. We will notify you closer to the time regarding the format of your exams.
How long will Deakin College be teaching online? When can I return to campus?
We will continue to follow the advice of the Indonesian Government and will be providing online classes until further notice. Our priority remains the health and safety of our students and staff. The return to on-campus teaching will be in line with Government regulations.
I am studying online now. If I fail online unit(s), is there cost to repeat?
Yes, you will need to repeat and pay for the failed unit(s).
What should I do if I do not wish to continue studying online?
If you are an international student, you have the opportunity to study online from your home country and possibly reduce your study load if you feel you are not coping. You need to notify our staff first by sending an email to firstname.lastname@example.org. You are also expected to be committed to attending online classes in Jakarta time and have stable internet access to access your Deakin College emails and study materials.
If you are a domestic student, send an email to email@example.com before making your decision. There may be ways we can support you to get through this trimester.
What happens if I fail my online unit/s?
If you fail a unit, you will need to repeat it in an upcoming trimester.
I’ve been personally affected by Covid-19 and need special consideration. What should I do?
You may be eligible for special consideration if circumstances beyond your control prevent you from undertaking or completing an assessment task at the scheduled time. Please read our Special Consideration Procedure (PDF) and contact the Academic Services team via email: firstname.lastname@example.org with your full name and student ID if you have significant concerns.
Future Student FAQs
Is Deakin College still operating?
Yes, Deakin College and Deakin University continue to operate, however all our teaching and support services have temporarily moved online. We will keep our students, staff and community updated with new information as it comes to hand
Is Deakin College still processing new applications?
Yes. The Deakin College Admission Team is working as usual. Applications can be made online.
I have an offer to study at Deakin College in Trimester 3. Should I accept the offer now? What happens if I change my mind?
You can accept your offer now and if you change your mind closer to the start of trimester, you can withdraw and receive a refund. View our Refund Policy (PDF).
Will Deakin College organise online orientation sessions?
Yes, you will be invited to Orientation via email, where you will be able to attend and participate in online information sessions and social events.
Where can I find your refund policy?
- Refund policy document (PDF)
Where do I find my student ID?
Please refer to your letter of offer. You will find your ID in the top right-hand corner. It will be an alphabetical and numerical combination (eg. TOBRET1201).
Will there be a fee reduction for online study?
No, at this stage, 2020 tuition fees will remain the same. However, there is an online study bursary. Click here for more information.
Can I study part-time in Trimester 3? How many modules should I enrol in?
Yes, we understand that some students may prefer to study part-time.
A full-time study load at Deakin College is a minimum of 3 units or a maximum of 4 units each trimester.
Domestic students can enrol in between one and four modules each trimester.
If you’re an International student and you cannot take a full-time study load, you must contact your email@example.com prior to your scheduled enrolment date for a discussion.
How do I enrol?
Once you have accepted your offer to study with us, you will be choosing your subjects in our Online Orientation.
Online Learning FAQs
What is online learning?
Online learning refers to learning delivered on a computer via the internet and therefore does not require students to be physically present at a school, college or university in order to attain an education. Classes, assessments, and exams are conducted online.
How long will I be studying online?
Deakin College will continue to follow the advice of the Indonesian Government and will be providing online classes until further notice. Our priority remains the health and safety of our students and staff. The return to on-campus teaching will be in line with Government regulations.
How do I transition to face-to-face teaching?
Once Deakin College commences teaching face-to-face again, we will provide you with information and support regarding the process.
Online learning is all new to me and I am not sure if I can cope
The shift to online teaching and learning is a change for both staff and students. However, it is important to know that Deakin College is offering more than lectures and tutorials – we provide webinars, workshops, and individual study support through learning mentors and learning
advisors. We also conduct social activities to support and maintain your well-being. The staff at Deakin College encourage you to ask questions and are ready to provide support and guidance as needed.
What happens if I don’t like online classes after a few weeks. Can I withdraw?
Yes, you are able to withdraw without academic penalty before the census date (end of Week 4 of the trimester). You will receive a refund in line with our Refund policy (PDF).
How will Deakin College look after my son/daughter if they’re studying online?
The College has a dedicated team actively monitoring the advice from the recognised international, national, and local authorities and any developments at Deakin University. Through this team we are:
- developing resources to support students transitioning to online learning;
- increasing online student support, including academic study support, course advice, health and wellbeing support, and a virtual College reception counter.
These online support sessions are available to students via Zoom. Each session will have a dedicated member of the Deakin College team available to answer students’ questions and provide support.
Please note, some of the supports are based in Melbourne. So, please ensure the time difference when your son/daughter is looking for the online supports.
I’m concerned that my son/daughter won’t like studying online. Can s/he withdraw if s/he doesn’t like it?
Yes, students can withdraw at any point up until the end of Week 4 of Trimester with no academic penalty. Refunds will be provided in accordance with our Refund policy.
Who can I contact if I’m concerned?
Please contact us if you are worried. Call us at +62 (21) 290 222 85/87, WhatsApp at 0878 8041 8585, or send an email to firstname.lastname@example.org.
What’s changed at Deakin College
The College has moved 100% online and teaching is continuing as per students’ original timetable via Zoom. All of the Deakin College support services are still available, just online. Students can contact us in the usual way.
My students can’t sit their high school exams. Do we have an alternative solution for the entry requirements?
Yes, we are temporarily modifying our admissions requirements. For further information please contact email@example.com
Can my student still sit the English Placement Test?
Yes, English Placement Tests are still available online and offline. The on-campus test will follow strict health protocols. Please contact us if you would like to set up an appointment. Call us at +62 (21) 290 222 85/87, WhatsApp at 0878 8041 8585, or send an email to firstname.lastname@example.org.
Can I still contact the Deakin College Marketing and Admissions team as normal?
Feel free to contact us at any time. The whole team is working as usual. Call us at +62 (21) 290 222 85/87, WhatsApp at 0878 8041 8585, or send an email to email@example.com.